FAQ

For example, a home user will likely have less technical knowledge than points of contact at a large business Customers don’t need to understand special terminology, they can directly contact after-sales staff when they encounter problems.

Customer can use the device normally according to manual, and that’s enough for customer. Manufacturer can also notify the user through the APP in some cases，such as firmware update notification. Customers just need general knowledge to understand all information.

Customer can acquire information through APPuser manuals.

Customer purchase equipment through legal ways or download APP from the official website, the information will be secure.

The device is not aimed at a specific type of user or a specific industry, the product is for normal consumers.

The devices are used to protect our assets and monitor the driving conditions. Let’s see these two examples: JC400 is the ideal companion for daily driving and long-distance travel. As a dual channel dash cam, it has a front camera to record what is happening on the road, and a detached cabin-facing camera that records every detail inside the car. As an integrated product, the JC400 Dual Channel Dash Cam features live tracking and video capture, G-sensor, emergency calls, and more, making it the perfect choice to deter crime, record bad motorists, and more quickly resolve disputes resulting from traffic

The device is mainly use inside the car.

Responsibilities should be shared among the manufacturer, the customer, and others according to terms of service. The manufacturer is responsible for the quality of device and the continuity and effectiveness of platform services. The customers should use the device and platform correctly.

You can choose our products with no worries, as we provide a 13-month warranty for all tracking and DVR devices. If you choose to bind your devices with our platform Tracksolid/Tracksolid Pro, the warranty period extends to 24 months. Users can choose to upgrade their app if a newer version is available and get firmware upgrade services for free. Our app upgrades at least once every 2 weeks and the firmware for our products on sale upgrade at least once every 3 months. You can choose to subscribe to access all functions of our platform (app/web) and get better services.

Usually the devices can work for 3 years. It also depends on the working environment. If the device is unavailable, you can contact Jimi for help. Our engineers will diagnose and repair it. They will tell you the product life cycle situation. When the old model is out of service, Jimi will inform users of the information through APP before discontinuing support.